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Frequently asked questions
How long does an exchange take?

Crypto deposits and payouts typically confirm within a few minutes on the blockchain. Bank transfers can take a little longer depending on your bank. You can watch your order's progress live on the status page after you submit — it updates automatically, no need to keep refreshing.

What if I enter the wrong wallet address or bank details?

Please double-check these carefully before submitting — sent funds cannot be recovered if the destination details are wrong. This is also called out right above the submit button on this page.

Is there a minimum or maximum amount?

Yes, and it varies by currency. If your amount falls outside the accepted range, you'll see a warning directly on this page before you're able to submit.

What happens if my payment doesn't go through?

Nothing is charged and no funds move on our side. Your order's status page will show this clearly, and you're welcome to try again.

Can I get a refund?

If something goes wrong after your payment is received, please reach out using the "Contact support" section above with your transaction reference — our team will look into it directly.

How do I check on my order later?

Your order's status page (the link you're taken to after submitting) updates automatically until it's complete. If you need to reach us about it, use "Contact support" above and include your reference — you'll get a tracking code you can use to check for a reply anytime.